Need help? We're here.
Product question, order enquiry or just need help finding the right tech? Get in touch with the Click On Games customer care team and we'll point you in the right direction.
Tell us what you need help with.
Whether you have a product question, need help with an existing order or simply want to speak to our team, send us the details below and we'll direct your enquiry to the right place.
Find what you need. Faster.
Looking for information about an order, delivery, return or warranty? Start with our most-used customer care resources.
Track Your Order
Check the latest available information relating to your Click On Games order.
Delivery Information
View delivery information, estimated timeframes and what to expect once your order is dispatched.
Returns & Refunds
Understand our return process, refund information and what details to provide when requesting assistance.
Warranty Support
Find information about warranty assistance and what we'll need when assessing a warranty request.
Questions? Start here.
We've answered some of the most common questions about ordering, delivery, payments, returns and warranty support.
Our customer care team is here.
If you can't find what you're looking for, send us your enquiry and we'll assist.
Contact Customer Care →How do I know if my order has been received?
Once your order has been successfully placed, you should receive an order confirmation using the email address provided during checkout. Keep your order number available whenever you contact our customer care team.
How long does delivery take?
Delivery times depend on your location, product availability and the courier route. Estimated delivery information is provided separately, and we'll communicate relevant order updates where applicable.
Can I collect my order?
Collections are available by prior arrangement only. Please wait for confirmation from our team before travelling to collect an order.
Can I change my delivery address after ordering?
Contact Customer Care as soon as possible if you need to request an address change. Once an order has entered the dispatch or courier process, changes may no longer be possible.
What payment methods can I use?
The payment methods currently available to you will be displayed during checkout. Always use the payment instructions shown on the official Click On Games website or provided directly by our team.
How do I request a return?
Contact Customer Care with your order number, the product involved and the reason for the return. Our team will advise you on the applicable process and next steps.
What information do you need for a warranty enquiry?
Please provide your order number, product name or model, and a clear description of the issue. We may request additional information, images, serial numbers or assessment details depending on the product and warranty process.
Do you have a walk-in retail store?
Please contact our team before visiting. Collections, returns and other in-person arrangements should be confirmed with Click On Games in advance.
I haven't received an order update. What should I do?
First check the email address used when placing your order, including your spam or junk folder. If you still cannot find an update, contact Customer Care and include your order number so we can assist.
How can I contact Click On Games directly?
You can use the customer care form above, email customercare@clickongames.co.za or call 012 646 1511 .
Need a hand? Talk to our team.
From product questions to order support, deliveries, returns and warranties, our customer care team is ready to point you in the right direction.