Privacy & Data Protection

Your information. Handled responsibly.

This Privacy Policy explains how Click On Games collects, uses, stores and shares personal information when you browse our website, create an account, place an order, contact Customer Care or otherwise interact with our online store.

Privacy Commitment

Built around responsible data handling.

We use personal information where reasonably necessary to operate our store, process transactions, provide support and meet applicable legal and operational requirements.

Responsible processing

Purpose-based collection

Reasonable security measures

POPIA-Aware Processing

Clear Privacy Information

Transaction Data Protection

Customer Privacy Rights

About This Policy

Privacy information without the guesswork.

We have organised this policy by topic so you can quickly understand what information may be collected, why it is used, who it may be shared with and the choices available to you.

Section 01

Scope of this Privacy Policy

This Privacy Policy applies to personal information processed in connection with the Click On Games website, online store and related customer interactions.

It applies when you browse our website, submit information to us, create or use a customer account, place an order, make a payment, request assistance or otherwise communicate with Click On Games.

Website browsing
Customer accounts
Online orders
Payment processing
Delivery & fulfilment
Customer Care
Returns & warranty requests
Enquiries & communications

This policy should be read together with our Terms & Conditions and other relevant store policies where those policies apply to your interaction with us.

Who We Are

Click On Games

Click On Games operates an online retail website through which customers can browse and purchase technology, gaming and related products.

Website clickongames.co.za

Primary Market South Africa

Privacy Framework Applicable South African data-protection law

Protection of personal information Click On Games aims to process personal information responsibly and in accordance with applicable South African data-protection requirements, including the Protection of Personal Information Act (POPIA), where applicable.

Your Information

What we collect & why we use it.

The information involved depends on how you interact with Click On Games. Shopping with us requires different information from simply browsing the website or sending an enquiry.

Information You Provide

Customer & contact information

Information you provide directly when creating an account, placing an order, completing a form or communicating with us.

Name and surname
Email address
Telephone number
Billing and delivery addresses
Account information you choose to provide
Information included in enquiries or support requests

Transaction Information

Orders & transaction records

When you shop with us, information is generated as part of processing and maintaining the transaction.

Order number and order history
Products and quantities ordered
Transaction value
Payment status and method
Delivery and fulfilment information
Return, refund or warranty records where applicable

Website Information

Technical & usage information

Certain technical information may be generated when you access or interact with the website.

IP address
Browser and device information
Website activity and page interactions
Cookie or similar technology data
Referral and traffic information
Information used for website security and diagnostics

Payment information Where a third-party payment service is used, sensitive payment credentials such as full card details may be collected and processed directly by the relevant payment provider rather than stored by Click On Games. We may receive transaction-related information such as payment status, reference information and confirmation required to process the order.

Section 03

How we use your information

Personal information is used for purposes connected with operating the store, completing transactions, supporting customers, protecting the website and meeting applicable business and legal requirements.

Process your order

To create and manage orders, confirm transactions, provide order updates, arrange fulfilment and maintain transaction records.

Fulfil & deliver

To prepare orders for fulfilment and provide relevant delivery information to the courier, delivery provider or other fulfilment partner involved in your order.

Provide customer support

To respond to enquiries, investigate order issues and manage delivery, cancellation, return, refund or warranty requests.

Protect transactions

To support fraud prevention, transaction verification, website security, abuse prevention and the protection of customers and our services.

Manage your account

To provide account functionality where available, maintain relevant preferences and make order information accessible through your customer account.

Communicate with you

To send transactional communications, respond to enquiries and provide information relevant to your order or interaction with Click On Games.

Improve our website

To understand website performance, diagnose technical issues and improve navigation, usability and the customer shopping experience.

Meet legal obligations

To maintain appropriate business records, respond to lawful requests and comply with applicable tax, accounting, consumer, regulatory and other legal requirements.

We aim to use information for defined and relevant purposes. The information required in a particular interaction depends on the service you request. For example, delivering an order requires delivery information, while a general website visit may not require you to provide your name or delivery address.

Transactions & Service Providers

How information moves when you shop with us.

Completing an online order involves more than the Click On Games website alone. Certain information may need to be processed by payment, fulfilment, delivery, technology and other service providers involved in providing the requested service.

Section 04

Payments & transactions

Information relating to a transaction may be processed by Click On Games and the relevant payment service provider to complete, confirm, secure or administer your payment and order.

Order created

Your order creates a transaction record containing information such as the items ordered, order value, customer details, delivery information and selected payment method.

Payment processed

Where an external payment provider is selected, payment information required by that provider may be submitted to and processed through its systems.

Transaction confirmed

Click On Games may receive information confirming whether a payment was successful, pending, declined, reversed or otherwise requires attention.

Transaction administered

Relevant transaction information may be retained for order administration, reconciliation, refunds, dispute handling, fraud prevention, accounting and other legitimate business or legal purposes.

Payment credentials may be handled directly by the payment provider. Depending on the payment method selected, sensitive payment credentials such as full card details may be collected directly by the relevant payment service provider rather than stored by Click On Games. Payment providers process information according to their own systems, security controls and applicable privacy terms.

We do not treat customer information as a product for sale. Click On Games does not sell personal information to unrelated third parties for them to use independently for their own direct marketing. Information may, however, be processed by service providers and other parties where necessary for the purposes described in this Privacy Policy or where otherwise permitted or required by law.

Privacy First

Website & Communications

Cookies, analytics & your choices.

Our website may use cookies and similar technologies to operate store functionality, understand website performance, improve the shopping experience and, where applicable, support advertising and marketing activities.

Section 06

Cookies & analytics

Cookies are small pieces of information used by websites and related technologies for purposes such as maintaining sessions, remembering selections, measuring website activity and supporting certain online services.

Section 07

Marketing & communications

Communications relating directly to an order or service are different from promotional marketing. Where we send direct marketing, we aim to do so in accordance with applicable requirements and the choices available to you.

Service communications

We may contact you with information reasonably necessary to administer your interaction with us, such as order confirmations, payment or delivery updates, support responses, returns, refunds, warranty matters or important service notices.

Promotional marketing

Where permitted, we may communicate promotions, product information, offers or other marketing content using contact information provided to us, subject to applicable consent and direct-marketing requirements.

Your preferences

Where an unsubscribe or preference mechanism is provided, you can use it to stop or adjust applicable promotional communications. We may still need to send non-promotional messages relating to an active transaction or service request.

Transactional communication

Examples include an order confirmation, payment status, delivery update or a response to a Customer Care request. These communications support the transaction or service you requested.

Promotional communication

Examples may include promotional offers, campaign messages or product marketing. These are separate from communications reasonably necessary to administer an existing order or requested service.

You can opt out of applicable direct marketing. Where you receive an electronic marketing communication from Click On Games that includes an unsubscribe mechanism, you can use that mechanism to opt out of further applicable promotional messages. An opt-out does not prevent us from sending communications reasonably necessary to complete an order, respond to your request or provide a service you have asked us to provide.

Your Choice

Protection & Retention

Keeping information protected & appropriate.

We aim to use reasonable safeguards to protect personal information and retain information only for as long as reasonably necessary for the purposes for which it is processed or as otherwise required or permitted by law.

Section 08

Information security

Click On Games aims to maintain reasonable technical and organisational safeguards appropriate to the nature of the information, our systems and the services we provide.

Website & system security

We may use security measures designed to reduce risks such as unauthorised access, misuse, interference or compromise of systems and information.

Appropriate access

Access to customer information should be limited to people, systems and service providers that require relevant access for legitimate operational purposes.

Service providers

Where third-party services are used, information may be processed through systems operated and secured by those providers in connection with the services they provide.

Detection & response

Security, diagnostic and transaction information may be used to identify, investigate and respond to suspicious activity, technical problems or potential misuse.

No online system can guarantee absolute security. Although we aim to use reasonable safeguards, internet transmission, electronic storage and online systems cannot be represented as completely risk-free. Customers should also protect account credentials and avoid sharing passwords or authentication information with others.

Security Matters

Section 09

How long information is kept

There is not necessarily one retention period for every category of personal information. How long information is retained depends on why it was collected, the nature of the transaction and applicable operational, accounting, tax, consumer, legal and regulatory requirements.

Order & transaction records May be retained where needed for order administration, accounting, reconciliation, tax, dispute handling and record-keeping obligations.
Customer account information May be retained while an account remains relevant and thereafter where continued retention is reasonably necessary or legally required.
Customer Care records Support correspondence may be retained where useful for resolving an enquiry, documenting an interaction or managing a related transaction.
Returns & warranty records Relevant information may be retained to administer returns, warranty matters, refunds, product assessments or related customer claims.
Security & fraud records Certain records may be kept where reasonably necessary to investigate suspicious activity, protect transactions or establish and defend rights.
Legal & compliance records Information may be retained for longer where applicable law, a legal process, regulatory requirement or legitimate legal need requires it.

Retention Principle

Not every record has the same lifecycle.

A general enquiry, completed transaction, customer account and warranty case may each require information to be kept for different periods.

Where information is no longer required, we aim to handle it in accordance with applicable retention and data-protection requirements.

Some information may need to remain available even after a customer asks for deletion where continued retention is required or permitted by law or is reasonably necessary for an applicable legal purpose.

Retention depends on purpose and applicable requirements. We do not state one universal deletion period because different records can be subject to different operational and legal requirements. Retention decisions may take into account the purpose of the processing, the nature of the information, applicable statutory obligations, potential disputes and the need to establish or defend legal rights.

Control & Transparency

Your information. Your privacy rights.

South African data-protection law provides individuals with rights relating to their personal information. The rights available in a particular situation may depend on the nature of the information and the circumstances in which it is being processed.

Section 10

Your privacy rights

Subject to applicable law and any relevant limitations, you may request information about personal information held about you, request correction or deletion in appropriate circumstances, object to certain processing or raise a concern about how your information is being handled.

Request access

You may request confirmation of whether we hold personal information about you and, where applicable, request access to that information in accordance with applicable law.

Correct information

If personal information held about you is inaccurate, incomplete, misleading or out of date, you may ask us to correct or update it where appropriate.

Request deletion

You may request deletion or destruction of personal information in circumstances provided for by applicable law. Some information may need to be retained where a lawful retention requirement or other permitted basis applies.

Object to processing

Where applicable, you may object to certain processing of your personal information on grounds recognised by applicable data-protection law.

Direct marketing choices

You may opt out of applicable electronic direct marketing using an available unsubscribe mechanism or by contacting us regarding your marketing preferences.

Raise a privacy concern

You may contact us if you have a concern about how your personal information has been processed. You may also have the right to lodge a complaint with the relevant data-protection regulator.

Privacy Requests

Need to exercise a privacy right?

Send your request through our published contact channel and provide enough information for us to understand the request and identify the information to which it relates.

Submit your request

Explain what information or privacy right your request relates to.

Identity verification

We may request reasonable information to confirm identity before disclosing, changing or deleting personal information.

Review & response

The request will be considered in accordance with applicable law, including any relevant limitations or lawful retention requirements.

Privacy rights are subject to applicable legal requirements. A request to delete information does not automatically require deletion of every record. For example, certain transaction, accounting, fraud-prevention, dispute, warranty or legal records may need to be retained where continued retention is required or permitted by law.

Section 11

Third-party services

Some functionality involved in operating an online store is provided through independent third-party platforms and service providers. Their processing of information may also be governed by their own privacy notices, security practices and legal obligations.

Payment services

Payment providers may collect and process information necessary to authorise, complete, verify, secure or administer the payment method selected by the customer.

Delivery services

Courier or logistics providers may process recipient, address, contact, tracking and delivery information required to perform the delivery service.

Website & technology services

Hosting, security, communications, analytics, website functionality and related technology services may involve processing through systems operated by third-party providers.

External websites & platforms

The website may contain links or integrations that lead to services operated by other organisations. Your interaction with those external services may be subject to their own terms and privacy practices.

Service provider processing and independent processing are not always the same. Some providers process information to perform services for or in connection with Click On Games, while other organisations may independently determine how information submitted directly to their platforms is processed. The applicable privacy terms can therefore depend on the service and the context of the interaction.

Check the privacy information provided by external services. When you leave the Click On Games website, use an external platform or provide information directly to another service, we encourage you to review the privacy information made available by that provider to understand how it handles personal information.

Stay Informed

Section 12

Questions about your privacy?

If you have a question about this Privacy Policy, would like to exercise an applicable privacy right or have a concern about how personal information has been handled, you can contact Click On Games through our Customer Care channels.

Privacy Enquiries

Contact Click On Games

Please provide enough information for us to understand your enquiry or privacy request. Where appropriate, we may ask for additional information to verify your identity before acting on a request involving personal information.

Customer Care Use our Customer Care page for privacy enquiries and requests.

Helpful Details Include the nature of your request and relevant order details where applicable.

Privacy requests

Requests concerning access, correction, deletion, objection or other applicable privacy rights should clearly explain the request and identify the information concerned where reasonably possible.

Privacy concerns & complaints

If you believe personal information has been handled incorrectly, you can raise the matter with us so that the circumstances can be reviewed. Your ability to approach the relevant regulator is not excluded by contacting us first.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or applicable requirements. The current version will be made available on this page.

South African Information Regulator Where applicable, individuals may have the right to lodge a complaint with the Information Regulator in relation to the protection of personal information. The regulator's current official contact information and complaint procedures should be obtained directly from its official channels.

Please review the current version when you use our services. Where this policy is updated, the revised version published on the Click On Games website will reflect the current privacy information applicable to our services. Material changes may also be communicated through other appropriate channels where required.

Policy Updates

Customer Care

Still need help?

Whether you have a privacy question, need help with an order or want assistance with another Click On Games service, our Customer Care centre is the best place to start.

Visit Customer Care Contact Us