Support when you need it.
Need help with an order, delivery, return, warranty or something you purchased from us? Tell us what's happening and our Customer Care team will help guide you to the right next step.
What can we help you with?
Choose the option that best matches what you need. We'll point you to the right information or support route so you can get help without unnecessary back and forth.
Order Support
Need help with an order you've already placed? Contact us about order processing, order details, status updates or another order-related question.
Delivery Help
Find delivery timeframes, shipping information, regional rates, tracking guidance and what to do if something doesn't look right with your delivery.
Returns
Read our returns process, eligibility information and what you should do before returning a product to Click On Games.
Warranty Support
Something not working as expected? Review the warranty process and contact us before sending a product back for assessment.
Payment & Refund Help
Contact Customer Care if you need assistance identifying a payment, have a payment-related order query or need an update on an approved refund.
General Customer Care
Not sure which option applies? Tell our Customer Care team what you need and we'll direct your enquiry to the appropriate support route.
Tell us what happened. We'll take it from there.
Give us enough information to identify your purchase and understand what you need. The more complete the details are, the easier it is for our Customer Care team to direct your request correctly.
Customer Care Form
From request to the next step.
Once you contact Customer Care, we'll review the information you've provided and determine the appropriate next step based on the type of assistance you need.
Request Received
Your Customer Care request is received with the information you've submitted, including your contact and order details where applicable.
Request Reviewed
Our team reviews your request and checks the relevant order, delivery, return, payment, warranty or product information where required.
Next Step Confirmed
We'll advise you of the appropriate next step. Depending on the request, we may need additional information, photos, documents or product assessment.
Resolution & Follow-up
We'll continue with the applicable support process and communicate further information or the outcome as it becomes available.
A few things you may want to know.
Find quick answers to common support questions. For detailed policy information, use the relevant Delivery, Returns or Warranty page.
01 What information should I include when contacting Customer Care?
Include your full name, contact details, order number where applicable, the product involved and a clear description of what you need help with. Providing complete information can reduce unnecessary back-and-forth.
02 I don't have my order number. Can I still contact you?
Yes. Submit your request using the customer details associated with the purchase and provide as much information as possible. Our team may request additional details to help identify the order.
03 Where can I find information about my delivery?
Our Delivery Information page explains delivery regions, expected timeframes, shipping charges and other important delivery information. If your question relates to a specific order, you can also submit a Customer Care request.
04 How do I return a product?
Please review our Returns page first and contact Customer Care before sending a product back. Our team will confirm the appropriate return process based on the circumstances.
05 What should I do if my product develops a fault?
Review our Warranty information and contact Customer Care with your order and product details. Depending on the product and issue, further troubleshooting, documentation or an assessment may be required.
06 Can I send photos or documents with my request?
The online Customer Care form does not currently accept attachments. Submit the request first and, where supporting photos, proof of purchase or other documents are required, our team can request them during the support process.
07 Can I return or collect a product without arranging it first?
Collections, returns and other physical handovers should be arranged with our team in advance. Please contact Customer Care first so that the appropriate arrangements can be confirmed.
08 What if my question isn't about an existing order?
For product enquiries, quotations, procurement enquiries, partnerships or other general questions, please use our Contact Us page. Customer Care is primarily intended for order and after-sales assistance.
Need help with your Click On Games order?
Send our Customer Care team the details of your request and we'll help guide you through the appropriate next step. For general product, quotation or business enquiries, you can also contact the Click On Games team through our general Contact Us page.