Check the latest status of your Click On Games order using your order details. From confirmation and processing through to dispatch and delivery, we'll help you keep track of where things stand.
Enter your Click On Games order number and the billing email address used when placing your order to view its latest status.
Enter the details associated with your Click On Games purchase below.
Your order status shows where your purchase is in our fulfilment process. Here’s a quick guide to the statuses you may see when checking your Click On Games order.
Your order has been received and is being prepared for fulfilment. This may include payment confirmation, stock allocation and preparation for dispatch.
Your product is being prepared for handover to the applicable delivery service. Some orders may remain in Processing while these fulfilment steps are completed.
Your order has left the fulfilment stage and has been handed over for delivery. Where tracking information is available, it may be sent separately.
Your order has completed the fulfilment process. In most cases this means the order has been delivered or otherwise completed.
Processing has temporarily paused. This may occur while payment or another order detail is being confirmed.
The order has been cancelled and will not proceed through normal fulfilment. Contact Customer Care if you need clarification.
A refund has been recorded against the order. The time taken for funds to reflect can depend on the original payment method and financial institution.
Your Click On Games order status and courier tracking are not always the same thing. Once an order is dispatched, available delivery information may be provided separately.
Before dispatch, the most useful information is your Click On Games order status. Once the order has been handed over for delivery, courier or delivery tracking may become available depending on the fulfilment method.
If your order is still Processing, the product may still be going through payment confirmation, stock allocation or fulfilment preparation.
Once your order is ready, it is handed over to the applicable courier or delivery service for the next stage of its journey.
Where tracking is available, the relevant reference or delivery information may be provided after dispatch by Click On Games or the delivery provider.
Once tracking is active, delivery scans and updates can help show the progress of the shipment as it moves towards its destination.
This can be normal if the order has not yet been dispatched or if tracking information has not yet been generated by the applicable delivery service.
Tracking events may not always appear immediately after handover. There can be a delay between collection and the first recorded courier scan.
If your tracking appears unusual or you need clarification about the status of an order, contact Customer Care with your order number ready.
Delivery times vary by destination and order requirements. These typical timeframes can help you understand what to expect once your order moves through fulfilment and delivery.
Orders delivered within Johannesburg, Pretoria and surrounding Gauteng areas generally have the shortest delivery journey.
Orders travelling to Cape Town, Durban and comparable major centres may require additional transit time after dispatch.
Regional and outlying destinations can take longer depending on the delivery route, location and applicable courier network.
An order may need to complete payment verification, stock allocation and fulfilment preparation before it is handed over for delivery. Courier transit is only one part of the complete order journey.
Our Customer Care team is here to help with order-specific questions, delivery updates and anything that doesn't look right. Have your order number ready so we can assist you more efficiently.
