Click On Games delivers to destinations across South Africa. Delivery charges, estimated timeframes and available delivery methods may vary according to the destination, order and product.

Standard delivery is free on orders above R1,000. Orders below the free-delivery threshold are subject to the applicable delivery charge for the destination.

• Delivery estimates begin once the order is ready for dispatch.
• Estimated delivery periods are not guaranteed delivery appointments.
• Someone may need to be available at the delivery address to receive the order.
• Additional time may be required for regional or outlying destinations.

Customers are responsible for providing complete and accurate delivery information. If an address needs to be corrected, you should contact Customer Care as soon as possible.

Once an order has been dispatched, changes to the delivery address may no longer be possible through Click On Games.

Requests to cancel or return an order are handled according to the circumstances of the transaction, the condition of the product and applicable law.

If you wish to cancel an order before dispatch, contact Customer Care as soon as possible. A cancellation request is not necessarily complete until it has been confirmed.

• Contact us before sending a product back.
• Keep the original packaging, accessories and supplied items where reasonably possible.
• Returned products may be inspected before the return is finalised.
• Certain goods or circumstances may be subject to exclusions or additional requirements permitted by law.

The detailed process, applicable return periods, exclusions and other conditions are set out on our Returns page.

Nothing in our Returns terms is intended to exclude a statutory consumer right that cannot lawfully be excluded.

If a product develops a fault, contact Customer Care with your order number, product details and a clear description of the problem.

Depending on the nature of the reported issue, troubleshooting or an assessment may be required before the appropriate warranty outcome can be determined.

• Supporting photos or videos may be requested where relevant.
• Serial numbers or other product information may be required.
• Products may need to be assessed by the appropriate technical or warranty channel.
• The appropriate resolution depends on the fault, assessment findings, applicable warranty and consumer law.

A warranty request does not automatically result in an immediate replacement or refund. The appropriate remedy will be determined according to the applicable circumstances and legal rights.

Damage resulting from circumstances that fall outside applicable warranty coverage may not qualify for a warranty remedy.

Where a refund is due and has been approved, Click On Games will process the refund through the appropriate payment channel or another agreed method where reasonably necessary.

Refund processing and the time taken for funds to appear may depend on the original payment method, payment provider and the customer's financial institution.

• Refunds are processed after the relevant return, cancellation or other refund request has been approved.
• Additional information may be required where necessary to process or verify the refund.
• Bank or payment-provider processing times may apply after the refund has been initiated.
• Customers should ensure any requested refund information is accurate.

If a refund has been confirmed but has not reflected after the applicable processing period, contact Customer Care with your order number so that the status can be reviewed.