Whether you've changed your mind, received the wrong item, or there's a problem with your purchase, we'll help you understand the next step and how to submit your return request.
A return starts with a few simple checks. Keep your order details available, look after the product and its packaging, and tell us why you'd like to return it so we can guide you through the correct process.
If you'd like to return a purchase, contact us as soon as possible. Different return reasons can have different requirements and applicable time periods.
Keep the product, accessories, manuals, supplied components and packaging together while your return request is being reviewed.
Your order number and purchase information help us identify the transaction and review the request against the correct product and order details.
Changed your mind? Received the wrong item? Product damaged or faulty? The reason helps determine the appropriate return process and next steps.
The right return process depends on what happened. A change of mind, an incorrect item, delivery damage and a product fault are different situations and may require different information from you.
If you would like to return an item because you've changed your mind, contact us before returning anything. We'll review the product, its condition and the circumstances of the purchase and advise what return options apply.
If the product delivered does not match what you ordered, let us know as soon as possible. Keep the item and its packaging together while we verify the order and arrange the appropriate next step.
If you notice physical damage when the order arrives, report it promptly and keep the product, packaging and delivery materials. We may ask for photographs or other information to help assess what happened.
A product that develops a fault may need to follow an assessment or warranty process rather than an ordinary change-of-mind return. Submit the issue to us and we'll advise the appropriate route.
Not every product can be treated in exactly the same way. Product type, condition, activation, installation, hygiene, licensing, customisation and other factors may affect the return process or available remedy. Please contact us before returning any product.
These guidelines explain the Click On Games returns process and are not intended to exclude rights or remedies that may apply under South African law. The appropriate outcome is determined according to the circumstances of the return and any applicable legal rights, warranty terms and product conditions.
Start by telling us what happened. From there, we'll review the request and guide you through the applicable return, assessment and resolution process.
Provide your order details, identify the product and explain why you would like to return it.
We'll review the order, the reason for return and the information you've supplied to determine the appropriate next step.
Where a physical return is required, we'll provide or confirm the applicable instructions for getting the product back for review.
Where applicable, the returned product is checked against the return reason, condition and any relevant warranty or assessment requirements.
Once the applicable review is complete, we'll confirm the outcome and the available resolution for your return.
A return and a warranty claim aren't always the same thing. The reason you're contacting us helps determine which process is appropriate for your product.
The returns process generally starts when you want to send a purchase back because of the circumstances surrounding the order, delivery or purchase itself.
If a product has been working and later develops a technical problem, it may need to follow the applicable warranty or assessment process rather than a standard return.
Once the return has been reviewed, we'll confirm the applicable resolution. Depending on the circumstances, this may involve a refund, replacement, exchange or another appropriate remedy.
Where a refund is the applicable outcome, we'll confirm that it has been approved and provide any information needed to complete the refund process.
In some circumstances, the appropriate outcome may be to replace the affected product with the same product or an applicable replacement.
Where an exchange is available and agreed, we'll confirm how the original item and the replacement product will be handled, including any applicable price difference.
Once an approved refund is processed by Click On Games or the applicable payment provider, there may still be additional processing time before the funds appear in your bank account or payment method.
The approved refund is submitted through the applicable payment or banking process.
The payment provider or banking network may need additional time to process the transaction.
Your financial institution receives and processes the incoming refund according to its own systems.
The refund becomes visible in the relevant bank account, card or payment method.
A refund, replacement or exchange is not automatically available for every return request. The applicable outcome will be determined after the relevant information, product condition and any required assessment have been considered, together with applicable consumer rights and warranty terms.
Tell us about the order and what happened. Providing complete and accurate information helps us identify the appropriate return process and reduces unnecessary back-and-forth.
Complete the form below with the details associated with your Click On Games order.
We've answered some of the most common questions about returns, refunds, damaged deliveries and product faults below.
You can submit a return request for review. Whether a change-of-mind return can be accepted will depend on the circumstances of the purchase, the product type, its condition and any applicable return conditions.
Please contact us before returning the product.
Let us know as soon as possible and provide your order number together with details of the product received. Keep the product, packaging, accessories and supplied items together while we review the order and arrange the appropriate next step.
Report the damage promptly and keep both the product and its packaging. We may ask you for photographs of the product, packaging, shipping carton or other relevant details before arranging the next step.
A product fault may need to follow the applicable warranty or technical assessment process rather than an ordinary return. Provide your order information and describe the fault as clearly as possible so that we can direct the request correctly.
Please don't send a product back before receiving the applicable return instructions from Click On Games. Start the return request first so that we can identify the order, review the reason for return and advise where and how the product should be returned.
Keep the original packaging, accessories, manuals and other supplied items whenever possible. Packaging and product condition can be relevant to the return assessment, particularly for certain types of returns.
No. Submitting the request starts the review process. The applicable resolution depends on the reason for return, the product and its condition, any required assessment, applicable warranty terms and your statutory consumer rights.
Once an approved refund has been processed, the time it takes to appear in your account can depend on the original payment method, payment provider and your financial institution.
The date Click On Games processes a refund and the date your bank reflects the funds may therefore be different.
You can indicate your preferred resolution when submitting your request. Whether an exchange is available will depend on the circumstances of the return and, where applicable, availability of the replacement product.
You don't need to determine that yourself. Tell us what happened, provide your order details and we'll direct the request to the appropriate returns, warranty or support process.
Tell us what happened and we'll help you find the right way forward. Start a return request for an order-related issue, or head to our Support Centre if you're not sure where to begin.
