01
Order Confirmed
Once your order and payment have been confirmed, we begin preparing your order for processing.
Order received
Delivery Information
From our store to your setup.
We deliver gaming gear, technology and everyday electronics across South Africa. From order processing to final delivery, here's what you need to know about getting your Click On Games order to your door.
Estimated Delivery
When should I expect my order?
Johannesburg & Pretoria
Major Gauteng delivery areas
1–3 Days
Cape Town & Durban
Major metropolitan areas
2–4 Days
Outlying Areas
Regional & remote destinations
3–5 Days
Delivery estimates are indicative and may vary depending on product availability, destination, order processing and courier operations.
Nationwide Delivery
Delivering across South Africa
Order Updates
Stay informed as your order progresses
Customer Care
Help when you need it
How Delivery Works
From checkout to your door.
Once you've placed your order, we'll take it through confirmation, processing and dispatch before it makes its way to you. Here's what happens along the way.
02
Stock & Processing
Your items are prepared for fulfilment. Processing times may vary depending on product availability and supplier fulfilment.
Preparing your order
03
Dispatched
Once dispatched, your order is handed to the relevant courier or delivery partner. Tracking details will be provided where available.
On the way
04
Delivered
Your order is delivered to the address supplied during checkout. Please ensure someone is available to receive the delivery.
Ready for your setup
Good to know
Delivery Information
Delivery estimates begin once an order is confirmed and ready for fulfilment. Weekends, public holidays, remote destinations, supplier availability and courier conditions may affect delivery times.
Nationwide Delivery
Wherever your setup is, we'll get it moving.
Click On Games delivers across South Africa. Delivery times vary by destination, with major metropolitan areas generally receiving orders sooner than regional and outlying locations.
South Africa
Gaming & tech delivered nationwide.
Whether you're upgrading a gaming setup in Johannesburg or ordering technology for a destination further afield, we'll route your order to the delivery address supplied at checkout.
Major Metros
Faster delivery routes
Outlying Areas
Nationwide courier coverage
Johannesburg & Pretoria
Major Gauteng delivery destinations
and surrounding areas.
1–3 Days
Cape Town
Cape Town metro and surrounding
delivery areas.
2–4 Days
Durban
Durban metro and surrounding
KwaZulu-Natal delivery areas.
2–4 Days
Regional & Outlying Areas
Smaller towns, regional centres
and remote delivery destinations.
3–5 Days
Delivery to a farm, rural area or remote destination?
Some destinations may require additional courier
time. If you're unsure about delivery to your area,
our Customer Care team can assist.
Ask Customer Care →
Delivery & Order Information
Simple delivery. No unnecessary surprises.
Know what you'll pay, where we'll deliver and what happens after your order leaves us. We've kept our standard delivery structure simple and transparent.
Click On Games Delivery
Spend R1,000 or more. Standard delivery is on us.
All qualifying orders of R1,000 or more receive free standard delivery within South Africa.
R1,000+ FREE
Orders Below R1,000
Straightforward regional rates.
For orders below the free-delivery threshold, our standard delivery rate is based on the destination. Your applicable delivery charge will be displayed during checkout before payment.
Johannesburg, Pretoria & major Gauteng areas
R79
Standard Delivery
Cape Town, Durban & other major centres
R99
Standard Delivery
Regional, smaller-town & outlying destinations
R129
Standard Delivery
After Dispatch
Tracking Your Order
Once tracking information becomes available, it may be sent to you by email or provided through the relevant courier or delivery partner. Tracking availability can differ depending on the delivery method used.
Important
Delivery Address Changes
Please make sure your delivery address and contact details are correct when placing your order. Once an order has been dispatched, Click On Games cannot guarantee that the delivery address can be changed.
On Arrival
Receiving Your Delivery
Please ensure someone is available at the delivery address to receive your order. The courier may require a signature, recipient name or other acknowledgement when handing over the parcel.
By Arrangement
Collections
Collections are not automatically available for every order. Where collection can be accommodated, it must be arranged and confirmed with our team before travelling to the collection point.
Delivery Times
Delays & Exceptions
Delivery estimates are not guaranteed appointment times. Supplier availability, courier delays, public holidays, severe weather, high-volume periods and remote destinations can sometimes extend delivery.
Special Handling
Large & Special-Handling Items
Certain oversized, unusually heavy or special-handling products may require a different delivery arrangement. Where this applies, the relevant delivery information or charge will be communicated before fulfilment.
Received a damaged parcel?
If your parcel appears damaged, tampered with or
materially different from what you expected,
photograph the packaging and item as soon as possible
and contact Customer Care with your order details so
the matter can be reviewed.
Contact Customer Care →
Delivery FAQs
Your delivery questions, answered.
From delivery charges and tracking to missed deliveries and outlying areas, here are answers to some of the questions customers ask us most often.
Do you offer free delivery?
Yes. Click On Games offers free standard delivery on qualifying orders of R1,000 or more within South Africa. Special handling requirements may be treated separately where applicable.
How much is delivery below R1,000?
Our standard rates are R79 for Johannesburg, Pretoria and major Gauteng areas, R99 for Cape Town, Durban and other major centres, and R129 for regional and outlying destinations.
How can I track my order?
Once your order has been dispatched and tracking information is available, the relevant tracking details may be provided by email or through the courier handling your delivery. Keep your Click On Games order number available when contacting us.
Can I change my delivery address?
Contact us as soon as possible if an address needs to be corrected. We may be able to assist before dispatch. Once the parcel has been dispatched, however, an address change cannot be guaranteed.
What happens if nobody is available to receive my order?
The outcome depends on the courier and delivery service used. The courier may attempt another delivery or contact the recipient to make further arrangements. Additional delivery charges may apply where repeated delivery attempts are required.
Do you deliver to rural and outlying areas?
Yes, we deliver to many regional and outlying destinations across South Africa. These deliveries generally take longer than major metropolitan routes and some remote locations may require additional arrangements.
Can I collect my order?
Collections may be available by prior arrangement only. Please do not travel to a collection point until our team has confirmed that your order is ready and that collection has been arranged.
Do you deliver on weekends and public holidays?
Our published delivery estimates should generally be treated as business-day estimates. Weekend or public-holiday delivery depends on the courier, destination and service being used and should not be assumed unless specifically confirmed.
Can items from one order arrive separately?
In some circumstances an order containing multiple products may be fulfilled from different locations or through different delivery channels. Where this occurs, products may arrive separately.
What should I do if my parcel arrives damaged?
Photograph the parcel, packaging and affected product as soon as possible and contact Click On Games Customer Care with your order number and supporting images. Keep the original packaging while the matter is being reviewed.
Still have a delivery question?
Send us your order number and enquiry and our
Customer Care team can help with your delivery,
tracking or collection query.
Contact Customer Care →
Need Help With Delivery?
Your order is on the way. We're here if you need us.
Need an update on an existing order or have a delivery question? Have your order number ready and our Customer Care team will help you with tracking, delivery information or the next step.
Delivery Support
Keep your order number handy.
Your order number helps our team locate your purchase and assist with delivery enquiries more efficiently.