Questions? Start here.
From choosing products and placing an order to delivery, returns, warranty and after-sales support, find quick answers to common Click On Games questions in one place.
Find the answer you need faster.
Choose the topic closest to your question. Each section covers common questions and points you to the relevant Click On Games information page when more detail is available.
Shopping & Orders
Product availability, choosing products, placing an order, order confirmation and common questions about the buying process.
Payments
Payment options, payment confirmation, unsuccessful transactions and where to get help with payment-related questions.
Delivery
Delivery charges, estimated timeframes, tracking, receiving your order and what to do if you need delivery assistance.
Returns
Return requests, eligibility, product condition and the steps to follow before sending a product back.
Warranty
Faulty products, warranty procedures, assessments and what information to have ready when requesting assistance.
Customer Care
Existing order assistance, after-sales support and guidance on the best place to send your enquiry.
From browsing to checkout.
Find answers about product availability, choosing your tech, placing an order and what happens once your Click On Games order has been submitted.
Shopping should be straightforward.
Browse the store, choose the products that suit your requirements and complete your order through our online checkout. Once submitted, we'll process your order for dispatch and delivery.
Shopping How do I place an order?
Browse the Click On Games store, select the product and quantity you need, add the item to your cart and proceed through checkout. Complete the requested delivery and payment information to submit your order.
Availability Does an item shown on the website mean it is available?
Product availability can change as stock is sold or updated across our supply network. Where availability affects an order you've already placed, we'll contact you regarding the appropriate next step.
Product Information How can I check whether a product suits my requirements?
Review the specifications and product information shown on the product page. If you need clarification before ordering, contact us with the product name or SKU and the requirement you need to confirm.
Confirmation How do I know my order was received?
Once your order has been successfully submitted, you should receive an order confirmation using the contact details provided during checkout. Keep your order number for future correspondence.
Order Changes Can I change my order after placing it?
Contact Customer Care as soon as possible if you need to request a change. Whether an order can be amended depends on its processing or dispatch status and the nature of the requested change.
Processing What happens after I place my order?
Your order moves through processing and preparation before being handed over for delivery. Delivery timing depends on your destination, product availability and applicable order requirements.
Assistance Can I ask for help choosing a product before ordering?
Yes. If you're unsure which product best matches your requirements, use our Contact Us page and provide as much information as possible about what you need.
Existing Orders Who should I contact if I need help with an order I've already placed?
For assistance relating to an existing order, use our Customer Care page. Have your order number and relevant details ready so the team can review your request efficiently.
Checkout with confidence.
Find answers about paying for your order, payment confirmation, bank transfers, unsuccessful transactions and what happens when a refund is approved.
From payment to order processing.
The payment process can vary depending on the payment method selected at checkout. Where verification is required, your order will proceed once the relevant payment has been successfully confirmed.
Payment Options What payment methods can I use?
The payment options currently available for your purchase will be displayed during checkout. Select your preferred available method and follow the instructions provided to complete payment.
Bank Transfer Can I pay by EFT or direct bank transfer?
If direct bank transfer is offered as an option at checkout, use the banking information and payment reference provided with your order. Payment may need to be verified before the order proceeds.
Confirmation How do I know whether my payment was successful?
Depending on the payment method, you may receive confirmation from the payment provider and an order update from Click On Games. If you're uncertain about the payment status, avoid making a second payment until the first transaction has been checked.
Unsuccessful Payment What should I do if my payment fails?
First check whether any amount was actually debited from your account. If no payment was taken, you may try the available payment process again. If you were debited but the order does not reflect payment, contact Customer Care before attempting another transaction.
Pending Why is my payment or order still pending?
Some transactions require confirmation or verification before an order can proceed. Processing times can also differ between payment methods. If you need an update, contact Customer Care with your order number and relevant payment details.
Duplicate Payment What if I accidentally paid twice?
Contact Customer Care with your order number and evidence of both transactions. The payments can then be reviewed and the appropriate next step communicated to you.
Refunds How are approved refunds paid?
Approved refunds are generally returned through the appropriate payment method. The exact process and timing can depend on how the original payment was made and the financial institutions involved.
Payment Support Who should I contact about a payment on an existing order?
Use our Customer Care page and provide your order number together with the relevant transaction information. Please avoid sending sensitive information such as card PINs, passwords or online banking credentials.
From our store to your door.
Find quick answers about delivery charges, expected timeframes, tracking and receiving your Click On Games order.
Delivery across South Africa.
We deliver orders to destinations across South Africa. Delivery timeframes and charges may vary according to the destination, order value, product and other applicable delivery requirements.
Delivery Charges Do you offer free delivery?
Yes. Standard delivery is free on orders above R1,000. Orders below the free-delivery threshold are subject to the applicable delivery charge based on the destination. See our Delivery Information page for the full details.
Coverage Where does Click On Games deliver?
We deliver to destinations across South Africa. Delivery charges and expected timeframes may differ between major metropolitan areas and regional or outlying destinations.
Timeframes How long does delivery take?
Delivery timeframes depend on your destination and the order being supplied. Please refer to our Delivery Information page for the regional delivery estimates applicable to your area.
Tracking Will I be able to track my order?
Where tracking information is available for your delivery, it will be provided once the relevant dispatch information has been generated. Some delivery methods may use different forms of delivery confirmation.
Delivery Address Can I change my delivery address after ordering?
Contact Customer Care as soon as possible if you need to request an address change. Once an order has been dispatched, the delivery address generally cannot be changed through Click On Games and any available arrangements may need to be made with the delivery provider.
Receiving Orders Does someone need to be available to receive the order?
Please ensure that someone is available at the delivery address to receive the order where required. The recipient may be asked to confirm receipt of the delivery.
Delivery Support What should I do if my order has not arrived?
If the expected delivery period has passed or you have a concern about an existing delivery, contact Customer Care with your order number so the delivery status can be reviewed.
Delivery Issues What if my parcel appears damaged when it arrives?
If the parcel or product appears damaged, document the condition as soon as possible and contact Customer Care with your order details. Keep the product, packaging and any relevant delivery documentation while the matter is being reviewed.
When something needs attention.
Whether you need to request a return or your product has developed a fault, start with the appropriate process so our team can guide you through the next steps.
Need to return an item?
Review the Returns page before sending anything back. Eligibility and the appropriate process depend on the circumstances of the return.
View Returns InformationProduct developed a fault?
Warranty requests may require troubleshooting, supporting information or assessment before the appropriate resolution can be determined.
View Warranty InformationReturns How do I request a return?
Review our Returns information and contact Customer Care before sending the product back. Provide your order number, product details and the reason for the requested return.
Return Eligibility Can every product be returned?
Return eligibility depends on the circumstances, product condition and applicable terms. Certain products or situations may be subject to exclusions or specific requirements. Please review the full Returns page before requesting a return.
Packaging Should I keep the original packaging?
We recommend keeping the original packaging, accessories, manuals and other supplied items, particularly while you are still within any applicable return period. These may be relevant when a return or assessment is requested.
Warranty What should I do if my product develops a fault?
Contact Customer Care with your order number, product details and a clear description of the issue. Our team may request troubleshooting information or arrange for the product to be assessed.
Assessment Why might a faulty product need to be assessed?
An assessment may be required to confirm the reported fault, determine its cause and establish the appropriate warranty process or resolution. The outcome will depend on the product, issue and applicable warranty terms.
Information Required What should I provide with a warranty request?
Have your order number, product details and a clear description of the problem ready. Where relevant, Customer Care may also request photos, videos, serial information or other supporting details.
Warranty Coverage Does warranty automatically mean a replacement or refund?
Not necessarily. The appropriate outcome depends on the nature of the fault, assessment findings and the warranty or other applicable terms. Please refer to our Warranty page for more detailed information.
Before Sending Can I send a product back without contacting you first?
Please contact Customer Care before sending or delivering a product back. This allows us to confirm the appropriate process and any information or arrangements required for your request.
Get help from the right place.
Need more than an FAQ? Choosing the right contact route helps us understand your enquiry and direct it to the appropriate team.
Two ways to reach us.
Choose the option that best matches what you need help with.
Customer Care
Existing orders, delivery enquiries, returns, warranty requests and other after-sales support.
Visit Customer CareContact Us
Product questions, general enquiries, pre-sales assistance and other questions not linked to an existing order.
Contact UsExisting Orders I already placed an order. Where should I get help?
Use our Customer Care page for enquiries relating to an existing order. Include your order number and a clear description of what you need help with.
Pre-Sales I haven't ordered yet. Where should I send my question?
For product questions, general enquiries or assistance before placing an order, use our Contact Us page.
Support Details What information should I provide when asking for help?
For an existing order, include your order number, the product concerned and a clear description of the issue. For product support or warranty matters, include any relevant error messages, serial details, photos or other information requested by Customer Care.
Email What if I don't receive an order email?
Check your spam or junk folder first and confirm that the email address used during checkout is correct. If you still cannot locate the message, contact Customer Care with enough information for us to identify the order.
Attachments How can I provide photos or documents for a support case?
Start your request through Customer Care and provide the details available through the form. If supporting files are needed, our team can advise how to provide the relevant photos or documents as part of the support process.
Privacy & Security What information should I never send to support?
Never send passwords, card PINs, online banking credentials or other confidential authentication information. Customer Care may require information relevant to your order, but you should not disclose credentials that allow access to your financial or personal accounts.
Couldn't find your answer?
We're here to help. If your question relates to an existing order, delivery, return or warranty request, head to Customer Care. For general questions or help before placing an order, contact our team.